What categories does Facebook Page Inbox organize messages into?

The correct answer is based on how Facebook Page Inbox is designed to handle communication for businesses. The Facebook Page Inbox organizes messages into categories that help businesses manage interactions with customers effectively. The two primary categories—messages and automated responses—allow businesses to respond to inquiries directly while also using automated tools to manage common questions or interactions without the need for human intervention.

Messages typically include direct communications from users, such as customer inquiries or feedback, which businesses can answer in real-time. On the other hand, automated responses can provide immediate answers to frequently asked questions, helping to enhance customer service by providing instant support. By categorizing these interactions, Page managers can streamline their communication process and ensure that customers receive timely responses while also optimizing the management of incoming messages. This makes it easier for businesses to maintain a high level of engagement and customer satisfaction.